Donation Payment Issue Policy
Common Payment Issues and Resolutions
Transaction Failure – If your transaction fails due to technical reasons or connectivity issues, please wait for a few minutes and try again. If the issue persists, contact your bank or payment provider.
Duplicate Transaction – In case of accidental duplicate payments, please notify us immediately with transaction details so we can verify and process a refund if applicable.
Amount Deducted but Not Reflected – If your amount has been deducted from your account but not reflected in our records, please allow up to 24-48 hours for automatic reconciliation. If the issue remains unresolved, contact us with transaction proof.
Incorrect Donation Amount – If an incorrect amount was entered during the donation process, please contact our support team within 24 hours to request an adjustment or refund.
Payment Gateway Errors – If you encounter errors during payment, it may be due to temporary gateway downtime. We recommend trying again after some time or using an alternative payment method.
Steps to Report a Payment Issue
If you are facing any of the above issues or any other payment-related problem, kindly follow these steps:
Send an email to [Insert Email] with the subject line: “Donation Payment Issue.”
Provide the following details:
Your Full Name
Transaction Date & Time
Payment Method (Bank Transfer, UPI, Credit/Debit Card, etc.)
Transaction ID / Reference Number
Screenshot or proof of payment (if available)
Call our support team at [Insert Contact Number] for urgent assistance.
Refund and Resolution Timeframe
Verification of payment issues typically takes 3-5 working days.
Refunds (if applicable) will be processed within 7-14 working days through the original mode of payment.